Privacy Policy
We (also referred to as 'We', 'Us', or 'Our') remain fully committed to protecting your Personal Data and safeguarding your privacy.
Our Privacy Policy is designed to inform you, as a consumer, about how we collect and store the information you provide on the Gaingate website (the 'Website').
We adhere to the following principles:
We are committed to being transparent about how we collect and use your personal data, in your best interests:
Through this approach, our aim is to help you make informed choices about the use and processing of Personal Data. To support this, our website employs several methods and procedures to provide clear information about how Personal Data is used. If you need specific details about your data, we will make every effort to deliver them promptly and at the appropriate time. Should you have any questions, we are happy to clarify anything relating to legal requirements. To contact us, please email info@monstead.com
We will use Personal Data solely for the purposes outlined in the Policy
You will find that we process Personal Data for a range of purposes, including providing the website to you, connecting you with third-party trading platforms (the 'Services'), improving the site, ensuring our rights and interests are protected, maintaining and provisioning the Services, ensuring full compliance with legal and regulatory requirements, and carrying out administrative and business activities to enable delivery and use of the Services. In addition, we process your Personal Data to help us better understand your preferences and needs.
Securing access to essential resources to help protect your rights in relation to Personal Data
We are committed to helping you make well-informed decisions about how we handle your data. That’s why we created this website. To support this, we use a range of methods and procedures to ensure you consistently receive the most relevant information about our use of your personal data. Where specific details are needed, we will provide them at the appropriate time. If you have any questions about how this process works, we are more than happy to answer your queries and provide clarification, always within legal requirements. If you would like to learn more, please contact us by email at: info@monstead.com
Keep Your Personal Information Safe and Secure
While we cannot guarantee the absolute security of Personal Data, as no one can, we remain fully committed to using a wide range of measures to protect your Personal Data. Our Privacy and Security Policy covers all key areas to support your long-term safety.
Scope?
This Policy outlines the types of Personal Data our Company collects from customers and explains how that data is processed, shared with third parties, and protected. It relates to information about an identified or identifiable individual, where a person can be recognised directly or indirectly through a combination of information in our possession or that we can access. Under this Policy, 'Processing' means any operation performed on Personal Data, including its collection, use, management, organisation, and storage. Our services are intended for a general audience, but they are not available to anyone under the age of 18. We do not permit individuals under this age to use our services. Accordingly, we do not knowingly collect information from anyone under 18, as they are not allowed to use our services. If we become aware of any data collected in relation to a person under 18, we will delete it promptly.
2. What Personal Information Do We Collect from You?
For anyone who uses our services or channels, or browses our website, you agree that we may collect personal data about you. In some cases, we may ask you to provide this information directly. Alternatively, we may analyse your interactions with our services or channels to gather it, or obtain it from our third-party partners
3. You are not obliged to provide your personal information to our company or accept any consequences of doing so
You are not required to share any personal data with us. However, in some cases, if you choose not to provide this information, it may affect our ability to deliver our services and could mean limited access to our website or limited use of certain features.
4. What personal data do we collect? When you visit our website, we may collect the following personal information:
The Personal Data we collect includes information from your activity log and traffic data (such as IP address and access date and time), the language you use on our site, software crash reports, browser type, and device specifications. This information is non-personal, and we do not use it to identify you. We also obtain Personal Data you voluntarily provide when you connect to a third-party online trading platform through us. In addition, we collect the personal details you give directly to these platforms, including your full name, email address, phone number, and address.
5. What Are Our Legal Bases and Justifications for Processing Personal Data
Our Company processes your Personal Data for the purposes outlined in this section, in accordance with the applicable legal framework.
We require this legal basis, as without it our Company cannot process your Personal Data in relation to you. The legal grounds that permit our Company to process your Personal Data include:
- We have obtained your consent to process your Personal Data for one or more of the following purposes, including when you submit personal information via the Website for us to share with a third-party trading platform
- The Company or a third party may need to process this information where it supports their legitimate interests. This may include enhancing our Services or protecting our position in the event of potential legal claims.
- All processing carried out on our website is required to comply with legal requirements, and we can confirm that it does.
If you would like further information on how we process Personal Data to protect our legitimate interests, please contact us by email.
Below, we have outlined the reasons and legal bases on which we may use the personal information you provide to us. Personal Data
1. To share your personal information with third parties, at your request, to enable access to digital trading.
If you make such a request, we may collect Personal Data from you and share it with third-party companies
You have consented to the processing of your Personal Data for one or more specific purposes
2. To address your questions, concerns, or requests
We require your Personal Data to assist with enquiries related to our services.
We process this data to pursue the legitimate interests of the Company or a third party.
3. We will process your Personal Data to fulfil our legal, administrative, judicial and regulatory obligations and to ensure we meet all applicable requirements.
To comply with our legal obligations, we must process this Personal Data.
4. For the Purpose of Improving Our Services
We may use the Personal Data we collect to improve Our Services. This includes analysing crash or malfunction reports we collect in relation to Our Services.
We process personal data when necessary for the Company’s or a third party’s legitimate interests.
5. To reduce the risk of fraudulent activity and misuse of our services
We process data where necessary for the legitimate interests of the Company or a third party.
6. Conducting and coordinating our activities to align with our service requirements
This includes support functions, business development, strategic decision-making, governance and oversight systems, and more
We process this Personal Data where necessary for the legitimate interests of the Company or a third party.
7. Conducting analysis, including statistical evaluations
We apply several analytical methods (including statistical techniques) to support decision-making across multiple issues.
We process this Personal Data where necessary for the legitimate interests of the Company or a third party.
8. To protect our assets, rights, and interests—and those of third parties—we implement measures to assert and defend against legal claims
Accordingly, we may process Personal Data for the purpose of protecting and enforcing our rights, interests, and assets, or those of third parties, in compliance with applicable laws, regulations, agreements, and any relevant terms, conditions, or policies
We process this Personal Data where necessary for the legitimate interests of the Company or a third party.
6. Sharing Your Personal Data with Third Parties
Where appropriate, the Company may disclose Personal Data to third parties that provide services such as data storage, IP address hosting, or user experience analytics.
We also accommodate requests to share specific Personal Data with third-party trading platforms. In such cases, we will transfer the Personal Data you provide to the platforms you select. If you choose this, their privacy policies will govern its use. Your Personal Data may be shared with multiple trading platforms in these circumstances.
The Company may share Personal Data with its business partners or affiliated entities. This enables us to access the resources needed to enhance and improve our customer offerings.
Where required, the Company may disclose Personal Data to regulatory, local, or other competent authorities to protect the rights or property of others.
We may also share your Personal Data with prospective investors or buyers, or with lenders to the Company or its affiliates. This typically occurs in connection with transactions such as asset transfers or sales, restructurings, mergers, consolidations, or insolvency proceedings relating to the Company or other parties connected to it.
Online Tracking Notice
Our website may use third-party services, such as advertising providers or analytics companies. These providers may also use cookies and similar technologies to collect data.
When we refer to cookies, we mean small text files stored on your device whenever you visit or access our website. We use them to gather information about your preferences and browsing patterns so we can improve the user experience, understand what our users value, and design products and services around customer interests. Cookies also help us compile statistics and carry out analytics.
Some of the cookies we use are session cookies. These are downloaded to your device temporarily and expire when you close your browser. Others are persistent cookies, which remain on your device after you close your browser. They allow the website to recognise you as a returning visitor and retain the preferences you previously set.
7. How We May Use Cookies and Third-Party Services
Each cookie and its use may vary, depending on its intended purpose.
Cookies May Be Essential
Cookies May Be EssentialTo access the features you have requested and continue navigating our website smoothly, these cookies are required. They help deliver the products, information and services you rely on.
These cookies enable your device to download and stream essential data, navigate the site with ease, make the most of key features, and revisit pages you have previously viewed with your preferences intact.
Our cookies collect Personal Data, such as your username and your most recent login date. We use these cookies to verify that your session on the site was active. Once you close your browser, we delete these session Cookies.
Cookies Optimised for Functionality
ScopeCookies help us recognise you when you visit our site and allow you to keep the same settings and preferences across visits. Without cookies, your choices won’t be saved, so you’ll need to reset your preferences manually every time you return.
Additional detailsFunctional cookies will continue to operate until they reach their expiry date. They retain your saved information even after you close the browser.
Performance Cookies
ScopeCookies help us collect statistical data on our website’s performance and improve its quality. They also enable us to analyse the site to understand how it is performing.
Additional detailsAny personally identifiable information is stored in cookies only in anonymised form. While some cookies are deleted as soon as you close your browser, others remain active and may function when you return to our website.
Cookies are blocked or have been removed
You can manage your cookie settings in your browser. You can click the links below to help with this process.
- Firefox
- Microsoft Edge
- Google Chrome
- Safari
Online Tracking Notice Please note that our service does not currently honour Do Not Track requests.
8. Learn More About How We Store Your Personal Information
Please note that Our Company will retain your Personal Data for as long as necessary to fulfil the purposes set out in this Policy, and we may keep it for a longer period where permitted by law or to comply with applicable orders. In certain cases, your information may be shared with third-party trading platforms for up to 12 months. With your consent, we may extend this sharing for a further 12 months, if required.
From time to time, we will review and assess the Personal Data we hold to confirm that we no longer need it.
9. Transfers of Personal Data to a Third Country or an International Organisation
In certain circumstances, we may transfer your Personal Data to other countries or to international organisations, which means we have your permission to send this data to a country other than your own. We take all necessary measures to protect and defend your Personal Data and ensure you can exercise your rights and access effective legal remedies if you need them.
All residents of the EEA (European Economic Area) benefit from these protections and safeguards.
- In some cases, we may transfer your Personal Data to a third country or international organisation that the European Commission recognises as providing an adequate level of protection for Personal Data, in accordance with Article 45(3) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (the 'GDPR')
- When a transfer occurs, we rely on a legally binding and enforceable instrument between public authorities or bodies under Article 46(2)(a)
- We carry out the transfer in accordance with the European Commission’s Standard Contractual Clauses for data protection, adopted under Article 46(2)(c) of the GDPR. To learn more, you can view the adopted clauses at https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en
10. Protection of Personal Data
To protect your Personal Data, we have implemented robust security measures. These measures help prevent accidental or unlawful destruction, loss, or alteration.
While we take extensive precautions, we cannot guarantee that your Personal Data will be maintained without error, nor can we be held liable for any intangible, incidental, or consequential damages arising from its use or disclosure. This includes, without limitation, disclosures resulting from transmission errors, unauthorised access by third parties, or other causes beyond our control.
Where we are legally obliged, or in circumstances beyond our control, we may need to share your Personal Data with third parties, such as public authorities. In such cases, we cannot control the security measures those third parties provide.
Please note that transmitting Personal Data over the internet cannot be made completely secure and carries inherent risks. As a result, we cannot guarantee the security of Personal Data you send to us online.
11. About Links to Third-Party Websites
Our website contains links to external sites and applications outside our Company's control. As such, we accept no responsibility for how these third-party websites collect or process your Personal Data. Our Policy covers activity on our website only and does not extend to third-party websites.
Before visiting any third-party website or app, please review their privacy policy before using their services. You should also carefully consider whether you wish to provide your Personal Data.
12. Understanding Amendments to Our Policy
We reserve the right to update this Policy at any time. If we make changes, we will notify you via a notice on our website and clearly display the updated Policy on the relevant pages. For more substantial updates, we will contact you using the methods we consider most appropriate, including, at minimum, an announcement on our website. Unless we state otherwise, all amendments to this Policy will take effect immediately upon the release and publication of the revised Policy on our website.
Your Rights in Relation to Your Personal Data
You have the right to request a review of the personal data we hold about you, to have it rectified, and to ask us to delete any Personal Data you no longer wish us to process. You may also restrict certain types of data we may collect. For those residing in the EEA, please check out this page:
Anyone wishing to exercise their data rights may contact us using the email address below. Access rights
We will verify the accuracy of the Personal Data processed. If it is accurate, we will provide you with access to your Personal Data, including an electronic copy of the data processed. We reserve the right to charge a reasonable fee for additional copies of your data. On request, we will provide this data electronically.
Your right of access must not infringe the rights of others. For requests that would impact others’ rights, we may refuse to comply or limit our ability to fulfil your request. Your rights related to rectification
If you wish to correct inaccurate Personal Data, you may request that we rectify incomplete or incorrect information. Your Right to Erasure
Legitimate grounds may include: (a) we no longer need the personal data for its original purpose; (b) you withdraw consent with no other legal basis for processing; (c) you object to certain processing; (e) unlawful processing of Personal Data; or (f) to fulfil a company’s legal obligations. This right does not apply where processing is necessary (a) to comply with Member State or EU law or (b) to establish, exercise, or defend legal claims.
Processing restrictions
You may ask us to limit processing if you believe the data is inaccurate. Where processing is restricted, we may store the data only with your consent, to protect another person’s rights, or where there is a significant public interest of a Member State or the EU.
Right to data portability
For automated processing based on consent or a contract, you have the right to obtain all Personal Data the Company holds about you.
You also have the right to request transfer of the data to another controller where technically feasible. Exercising your data portability rights does not affect your right to erasure.
Right to object
You may object at any time to our use of your Personal Data based on legitimate interests pursued by the Company or third parties, including related profiling. Where we can demonstrate compelling legitimate grounds for processing, we may continue unless your rights and freedoms prevail or there are overriding legal claims.
You have the right to object at any time to the processing of Personal Data for direct marketing.
Right to withdraw consent
You may withdraw your consent to processing at any time without affecting the lawfulness of processing before its withdrawal.
You also have the right to lodge a complaint with the authority supervising your Personal Data rights.
You may further ask a supervisory authority in a Member State to protect your individual rights regarding the processing of Personal Data within the EU.
As outlined in this section 13, your Personal Data rights may be limited by EU and Member State laws. In line with your rights, we will provide the information requested under section 13 within one month of receiving your request, but we may extend this to two months depending on the complexity and number of requests. You will be informed within one month of any extension and the reasons for it.
Information requested under section 13 will be provided free of charge unless the request is unfounded or excessive, particularly if repetitive, in which case we may charge a reasonable fee to cover administrative costs, or we may decline to act on the request.
If we have doubts about your identity in relation to a request, the Company has the right to request additional information.